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Sunday
Jan092011

OSG Service's new look

If you are reading this you have obviously found us. As you can see, Old School Gamer has iterated into OSG Service. This reflects a new direction for OSG. Firstly, it represents a leaner, in house run web solution for OSG. In addition to that, it also reflects a fully connected, unified face for OSG Service, across multiple Social Media networks. We are now spread across the web, FaceBook, Linked In, Twitter, KiJiJi and more.

And that's not all. As some of you may have noticed, this iteration of OSG is now locally focussed for providing service. This means faster turnaround times for local service, as we focus exclusively on it. As wonderful as that sounds, it also means the end of international mail order service for OSG.

I literally agonized over this decision for more than a year. I've taken great pride in OSG's international reach, and our Testimonials from around the world. However, since the economic downturn of Fall 2008, the stress on me personally has been intense. OSG was no longer able to be the sole support for my family. This forced me to put my attention into two places, and make for a punishing work schedule that I have been maintaining for the last 2.5 years. It's a schedule that I cannot continue to maintain. It's already taken a toll on my family life that does not feel 'right'.

Mail Order service has no business case for OSG Service, and hasn't for the last 3 years. While I've always enjoyed being able to repair rare and uncommon consoles like ColecoVisions, TurboDUO's and NEO GEO's, it simply is not profitable to do so. These sorts of consoles take an outsized amount of time to service, that cannot acceptably be reflected in their service costs to our customers. In addition to that, such old consoles have a greater warranty risk for us. When you add the fact that they are usually mail order jobs, that makes for an exceptionally troublesome risk of warranty issue for us, and more importantly for our customer. And finally, with my attention diverted elsewhere through the daylight hours, I never seem to be available when parcels arrive. This means a trip to the Post Office, OR the UPS centre, OR the FedEx centre, or what have you just to get the parcel, so I can provide a free estimate on it. When one is already overburdened with responsibilities, it rapidly becomes untenable to provide this mail order service in the quality way I would insist on providing it to OSG Service customers.

Now that the decision is made, and the deed is done, my local customers (which were 95% of OSG business) are already seeing service improvements. However, the international mail order requests (though not numerous) continue. None of these non-local hopeful customers have been happy with OSG Service's new direction. The news has been met with everything from disappointment to downright hostility. I've tried very hard to explain the reasons without getting into the personal details, and in some cases it seems clear to me that I've failed to get some to understand. It's hard to hear someone call you lazy when you are working a 70 hour work week.

So, this seemed like the ideal opportunity for OSG Service's first blog entry. I don't expect to blog frequently, but we'll see as time goes by. I still work too many hours, and spend too little quality time with my loved ones. However, I need to pay the bills, and OSG Service is an important part of that. I consider myself fortunate to have the opportunity to provide the service to my community. I do enjoy serving their gaming needs, and saving consoles from the landfill.

 

Thanks for reading

 

Steve

OSG Service

References (13)

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